Terms and Conditions
Warranty Statement
Caddie Co. LLC stands behind the quality and craftsmanship of the Original Cooler Caddie and our other products. We are committed to ensuring your satisfaction with your purchase. Please review the following warranty terms carefully:
1. Limited Warranty
Caddie Co. LLC warrants that the Original Cooler Caddie and/or Caddie Co. LLC products are free from defects in materials and workmanship under normal use for a period of 90 days from the date of purchase.
2. Warranty Coverage
This limited warranty covers:
* Defects in Materials and Workmanship: If the Original Cooler Caddie and/or Caddie Co. LLC products exhibit defects in materials or workmanship during the warranty period, Caddie Co. LLC will, at its discretion, repair or replace the defective product at no cost to the customer.
3. Warranty Exclusions
This limited warranty does not cover:
* Damage Caused by Improper Installation: Damage resulting from failure to install the product according to the provided instructions.
* Misuse or Abuse: Any damage caused by misuse, neglect, accidents, or abnormal use.
* Modifications or Alterations: Any modifications or alterations to the product, including unauthorized repairs, void this warranty.
* Normal Wear and Tear: Wear and tear that occurs under normal use conditions over time.
* Damage to Cooler, Golf Cart, or Personal Property: Damage caused to the cooler, golf cart, or any personal property resulting from the use or installation of the product.
4. Warranty Claims Process
To make a warranty claim, please follow these steps:
1. Contact Us: Email Caddie Co. LLC’s customer service at support@coolercaddieco.com. Provide your proof of purchase, a description of the issue, and photos if applicable.
2. Assessment: Upon receiving your warranty claim, our team will assess the issue and determine if it is covered under this warranty.
3. Repair or Replacement: If the claim is approved, Caddie Co. LLC will repair or replace the defective product. If the product is no longer available, we may offer a similar product of equal or greater value.
5. Limitations of Liability
This limited warranty is the exclusive remedy available to the customer and is in lieu of all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Caddie Co. LLC’s total liability shall not exceed the original purchase price of the product.
6. Warranty Transferability
This warranty is non-transferable and applies only to the original purchaser of the product.
7. Governing Law
This warranty is governed by and construed in accordance with the laws of the state of Minnesota, without regard to its conflict of law principles.
Disclaimer of Liability
By purchasing, installing, or using the Original Cooler Caddie and/or Caddie Co. LLC products, the customer acknowledges and agrees to the following terms:
1. Installation and Use: The Original Cooler Caddie and/or Caddie Co. LLC products must be installed and used in accordance with the provided instructions. Failure to do so may result in damage to the golf cart, the cooler, or the product, for which Caddie Co. LLC is not responsible.
2. Customer Responsibility: The customer assumes full responsibility for ensuring that the Original Cooler Caddie and/or Caddie Co. LLC products are properly and securely installed on their golf cart. Caddie Co. LLC is not liable for any damage or injury, including but not limited to damage to the golf cart, the cooler, the Original Cooler Caddie, Caddie Co. LLC products, or personal property, resulting from improper installation or use.
3. Modification and Alteration: Any modification or alteration of the Original Cooler Caddie and/or Caddie Co. LLC products voids all warranties and releases Caddie Co. LLC from any liability related to the product. The customer is solely responsible for any consequences arising from such modifications.
4. Inherent Risks: The customer understands that the installation of aftermarket products, including the Original Cooler Caddie and/or Caddie Co. LLC products, may carry inherent risks. Caddie Co. LLC is not liable for any damage to the golf cart, the cooler, the Original Cooler Caddie, Caddie Co. LLC products, personal property, or persons arising from the use of the product.
5. Limitation of Liability: To the fullest extent permitted by law, Caddie Co. LLC disclaims all liability for any direct, indirect, incidental, or consequential damages that may arise from the installation or use of the Original Cooler Caddie and/or Caddie Co. LLC products. This includes, but is not limited to, damage to the golf cart, the cooler, the Original Cooler Caddie, personal property, or personal injury.
6. Warranty: The Original Cooler Caddie and/or Caddie Co. LLC products are warranted against defects in materials and workmanship under normal use for a period of 90 days. This warranty does not cover damage caused by improper installation, misuse, or any other non-standard application.
By purchasing and using the Original Cooler Caddie and/or Caddie Co. LLC products, the customer agrees to hold Caddie Co. LLC harmless from any claims, damages, or expenses arising from the installation or use of the products.
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Arbitration Agreement
By purchasing or using the Original Cooler Caddie and/or Caddie Co. LLC products, the customer agrees to the following arbitration terms:
​1. Agreement to Arbitrate: Any dispute, claim, or controversy arising out of or relating to the purchase, installation, use, or performance of the Original Cooler Caddie and/or Caddie Co. LLC products, including any disputes related to these Terms and Conditions, Warranty Statement, or Disclaimer of Liability, shall be resolved exclusively through binding arbitration.
2. Scope: This arbitration agreement applies to all disputes, including claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, arising between the customer and Caddie Co. LLC.
3. Arbitration Rules: The arbitration shall be conducted under the rules of the American Arbitration Association (AAA), including its Consumer Arbitration Rules, or under the rules of another recognized arbitration institution agreed upon by both parties.
4. Location and Venue: The arbitration shall take place in Mankato, Minnesota or, if agreed by both parties, through a virtual or telephonic hearing.
5. Binding Decision: The arbitrator’s decision shall be final and binding on all parties, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
6. Costs and Fees: Each party shall be responsible for its own costs and fees, including attorney's fees, unless the arbitrator determines that a different allocation of costs and fees is necessary to prevent an unfair result.
7. Class Action Waiver: The arbitration will be conducted on an individual basis only. This means that neither you nor Caddie Co. LLC may join or consolidate claims in arbitration by or against other customers, or arbitrate any claim as a representative or member of a class or in a private attorney general capacity.
Limitations Regarding Information, Articles, and Advice
The content provided on the Caddie Co. LLC website, including but not limited to information, articles, blogs, tips, and advice, is for general informational purposes only. While we strive to provide accurate and up-to-date information, the following limitations apply:
1. General Information: The information provided on this website is intended for general use and is not tailored to the specific needs of any individual or situation. It should not be relied upon as the sole basis for making decisions related to the use, installation, or purchase of the Original Cooler Caddie and/or Caddie Co. LLC products.
2. Not Professional Advice: The content on our website does not constitute professional advice. For specific guidance, particularly concerning legal, financial, technical, or safety matters, we strongly recommend consulting with a qualified professional in the relevant field.
3. No Warranties: Caddie Co. LLC makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information provided on this website. Any reliance you place on such information is strictly at your own risk.
4. No Liability for Errors or Omissions: Caddie Co. LLC shall not be held liable for any errors or omissions in the content on our website. We also disclaim any liability for any losses or damages, whether direct or indirect, that may result from the use of, or reliance on, the information, articles, or advice provided on this website.
5. Product-Specific Information: Any information provided regarding the use, care, or installation of the Original Cooler Caddie and/or Caddie Co. LLC products is intended to supplement, not replace, the official installation instructions and warranty terms. Always refer to the official documentation provided with your product.
6. External Links: Our website may contain links to other websites that are not under the control of Caddie Co. LLC. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not imply a recommendation or endorsement of the views expressed within them.
7. User Responsibility: It is the responsibility of the user to evaluate the accuracy, completeness, or usefulness of any information, opinions, advice, or other content available through this website.
8. Changes to Information: Caddie Co. LLC reserves the right to modify or update the content on our website at any time without prior notice. However, we are under no obligation to update any information or correct inaccuracies that may have been published.